How KM Programs Survive and Thrive in Turbulent Times, How KM Responds to Big Organizational Changes, Seven Truths About the Current State of Digital Transformation, Checklist for People Managers in the Midst of Change, 2020 Supply Chain Challenges and Priorities: White Paper, Supply Chain Responsiveness When it Really Matters: Executing During A Crisis, Keys to Maintaining Best Practices in Supply Chain After a Crisis, Big Events, Innovation, and Growth: A Leadership Playbook for Today’s Uncertain Times, Road to Discovery: U.S. Army Engineer Research and Development Center, How to Leverage Disruption for Innovation and Growth with Scott Anthony, 3 Key Financial Management Liquidity Metrics to Pay Attention To During This Time of Disruption, Supply Chain Risk: Planning for the Future, Supplier Risk Management: Current State Practices Report, Business Continuity Primer: Steps to Develop a Plan and How to Catch up in a Crisis, Supply Chain Transformation: 2020 and Beyond, Assessing the Risk of Your Process During Disruption, Quick Reminders for Communicating with Employees, Enterprise Content and Collaboration in the Cloud, Internal Employee Communications: Current Challenges and Trends, Overcoming Distance as a Barrier to Knowledge Sharing, Embracing Digital Change in Today's Workplace: Enhancing Employee Engagement, Managing Process Work at a Distance: Five Tips for Virtual Collaboration and Workshops. 0000001492 00000 n APQC conducted a survey in early 2020 to find out how KM is responding to market, business, and technology disruptions. 3 Thus, the vital longer-term focus for CHROs and the C-suite is building an organization that moves the workforce past crisis-neutral status toward becoming globally resilient and more able to predict crises in the future (see Figure 1). Financial contingency planning is an important tool in the finance function toolkit to help organizations prepare in the event of market disruptions. This report provides a cross-industry perspective into impacts on and changes in organizations’ business models and the effects of COVID on technology and methodology adoption. 0000005784 00000 n This article explains how to design a remote onboarding program that will develop new hires into productive and engaged employees. They rose to ascendancy in the 1970s through long-term thinking about human resource management (e.g., lifetime employment). Facilities operations and maintenance encompasses a broad spectrum of services, competencies, processes, and tools required to assure the built environment will perform the functions for which a facility was designed and constructed. @�[��B:P�̃Z��M�_�f�d�]��I��¡W�苖Ϝ"�v��S! The key to a successful organization is to have a culture based on a strongly held and widely shared set of beliefs that are supported by strategy and structure. This blog identifies three ways KM teams can help their organizations meet the challenge of Covid-19. The project manager facilitates the start-up of a project and develops the staff, resources, and work processes to accomplish the work of the project. The COVID-19 crisis has forced companies to reconsider their priorities for technology investments.Digital channels and the virtual workplace have gained importance at the same time that companies are under pressure to … Police - Police - The development of professional policing in England: At the same time that the lieutenant general of police was trying to maintain public order in Paris, the reactive and inefficient urban policing system of England, in which nearly unpaid public constables had to rely on private, stipendiary thief-takers to maintain an appearance of law and order, was falling apart. Learn nine principles that employers can follow to design virtual training that is just as effective as in-person instruction. dimensions or elements of change of process, strategy, structure, culture, people and politics is to be used to complement each other within the intervention (Zhang & … !/��+��E���sl��TϺh�����Is����� Y�Ê �,��d�? This report examines the change management sub-topic—engagement—and explores the maturity model for engagement and its components—communication, training, and monitoring. 0000004308 00000 n Operations and maintenance typically includes the day-to-day activities necessary for the building/built structurei, its systems and equipment, and occupants/users to perform their intended fu… Listen to this on-demand webinar to hear Steve Banker of ARC Advisory Group and Marisa Brown of APQC as they discuss the key ingredients in developing a sound supply chain responsiveness plan. They eyed the same fellow, looked him up and down, and then one said quietly to the other, Big hat, no cattle. This is the difference between reactive management, which solves problems as they occur, and predictive management, which tries to prevent many problems from arising in the first place. People managers can use the following reminders to help them meet employee expectations around communications. In this article, you will learn about the business trends influencing digital change and how leading organizations apply the right change management to achieve digital success. Many managers believe that their job is to resolve problems that arise. There are effective strategies that you can use to improve your work-life balance. Organizational Structure Five Strategies Every Leader Must Embrace to Harness Disruption Paul Nunes et al. Management and Control: Organizational Preparedness: 10.4018/978-1-4666-4201-0.ch002: Systems follow an organization through its phases, products, processes, and structures. This virus disseminated rapidly and reached to an unprecedented pandemic proportion in more than 213 nations with a large number of fatalities. KM leaders are striving to understand the impact of COVID-19 and how to rethink their priorities and projects in its wake. Gain insight into 2020 top areas of focus for supply chain management practitioners, as well as trends and changes coming in the next three years. 1. The novel virus, Severe Acute Respiratory Syndrome Coronavirus-2 (SARS-CoV-2) caused the Corona Virus Disease-2019 (COVID-19) outbreak in Wuhan, Hubei province of China. Prepared using data from APQC’s Open Standards Benchmarking® database, this article discusses approaches that organizations can take to help strengthen cash management and liquidity by managing their DPO. This article provides an overview of seven popular approaches to help you choose the best-fit tool for your re-engineering needs. The future of internal employee communications is being shaped by technology. Digitalization is rapidly transforming the nature of work across industries and in organizations large and small. Learn what is the same and what is different about remote onboarding. Download this webinar to hear organizational and leadership advisor Jane Walton outline a three-step communications plan that you can easily adopt for your organization. This article gleans insights from secondary research to help organizations develop a financial contingency plan for their own businesses in order to better prepare for financial risk and remain resilient. Drawing insights from secondary research (both current and past), this article outlines some lessons learned in these areas that finance can consider right now to navigate through the COVID-19 crisis and beyond. The matrix structure is a hybrid organization that attempts to balance the use of human resources as people are shifted from one project to another. 0000007882 00000 n The senior team had converged quickly on the new organizational design even though many of its members were functional managers who would lose power in the new structure. ICS Organization There is no correlation between the ICS organization and the administrative structure of any single agency or jurisdiction. He explained how lessons learned from past disruptions can help pinpoint the best opportunities for growth and offered guidance for leaders’ immediate, near-term, and long-term decision making in the midst of the COVID-19 crisis. The project manager probably has line management responsibility for the project team members. Life cycles for systems, therefore, are manageable if other supporting August 27, 2020. APQC research shows that employees want more information and direction from their managers. This article highlights organizations top priorities and challenges for supply chain in 2020. Project managers often have the breadth of responsibility associated with corporate chief executive officers (CEOs). Cloud computing is one of the most pervasive trends in enterprise IT. Talent leaders and CHROs should be developing a long- Project Manager. This webinar incorporates research data from both APQC and SCMR. More importantly, a manager's job is to prevent problems. Marketing Strategy This article presents three broad strategies and provides ideas for implementing each. In this webinar, APQC’s Marisa Brown and Supply Chain Management Review’s Bob Trebilcock discuss where supply chains are heading in 2020 and beyond. 1. In this webinar, experienced practitioners facilitate a discussion of KM’s role in the current crisis and how smart programs are managing knowledge risks, optimizing virtual work, and ensuring critical knowledge continues to flow. Changes in Organizations: Thought Exercises. Companies that have already introduced AI use cases should press ahead immediately in order to achieve maximum impact in the near term. his article summarizes an APQC webinar in which author and Innosight Senior Partner Scott Anthony shared strategies for surviving and thriving through disruption. COVID-19 is forcing many companies to speed up the timeline of their digital transformations. No matter how impactful and mature your KM capabilities are, in a time of crisis you have to stop and figure out what you need to do now to meet the needs of the organization. This infographic discusses the findings from a survey conducted by APQC and Supply Chain Management Review specifically about the state of working from home for people in supply chain roles before, during, and after the COVID-19 pandemic. Due to the critical nature of these events, all resources related to COVID-19 found below have been opened up to all members regardless of member type. 0000005016 00000 n Innovation in the Face of Disruption: 2020 KM Trends Survey Report, How KM Can Help Organizations Cope with Covid-19 Disruption, Delivering KM Value During Crises and Chaos, The Role of Finance in Navigating Crises and Downturns: Lessons Learned from the Past, Supply Chain Disruptions: Current State Quick Poll Infographic, Supply Chain Priorities During the Year of COVID-19, KM and COVID-19: Stories from the Front Line, Think Tank: How KM Supports People & Organizations in Pandemic, Think Tank: KM for a More Virtual Workforce, 3 Innovative Ways to Boost Remote Workplace Morale, What Managers Can Do to Support Work-Life Balance, What Employees Can Do to Balance Work and Life, Staying "In Touch" With Remote Employees During a Time of Crisis, 10 Things You Can Do to Safeguard Your Wellness at Work, Best Practices for Remote Onboarding sharethis sharing button, Developing Critical Skills for Remote Work Success, Four Ways Managers Can Adapt Performance Management for Remote Workers, Working From Home in Supply Chain: 2020 Quick Poll Results. With more than 550 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. In this whitepaper, you will learn about the skillsets organizations will need, how to upskill and reskill employees, and how to proactively manage the changes brought on by this new digital world. organization’s climate and norms are examples of exposing managers to ideas and ideals they are expected to emulate and to think similarly about. Get tips for how to design an engaging virtual onboarding experience. This article provides cross-industry benchmarks for finished goods inventory turns, the most popular measure for tracking finished inventory. By Michael Grebe, Johan Stockmann, Juuso Soininen, and Marc Roman Franke. 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